Refund and Cancellation Policy
Effective date: 3 August 2026
IgnitEd offers a 14-day free trial with no payment card required. Parents are only charged if they choose to subscribe after the free trial.
Subscription price
IgnitEd costs R99 per month for one learner. The subscription renews automatically each month until it is cancelled.
Cancelling a subscription
You may cancel your IgnitEd subscription at any time.
Cancellation stops future automatic charges. After cancellation, access continues until the end of the current paid billing period.
Parents may cancel through the billing section in their IgnitEd account or by emailing support@ignitedapp.co.za.
Please cancel before the next billing date to avoid the next monthly charge.
Refunds
We offer a full refund of the first subscription payment when requested within seven calendar days of that payment.
A renewal payment may be refunded when:
- the request is made within three calendar days of the renewal charge, and
- Lumi, Maths and Test Me have not been used after the renewal.
Duplicate or incorrect charges will be refunded in full once confirmed.
Other refund requests will be reviewed fairly based on the circumstances, account usage and applicable South African consumer law.
Approved refunds are returned through the original payment method. Bank and card processing times may vary.
How to request a refund or cancellation
Email: support@ignitedapp.co.za
Include:
- the parent account email address
- the payment date
- the reason for the request
Do not include card numbers, CVVs or banking passwords.
Your statutory consumer rights are not limited by this policy.